Terms and Conditions
INVOICING AND PAYMENT
Invoices for 3D scanning, video, photography services, and post-production editing will be issued immediately after the shoot and are to be paid within 30 days of invoice. Failure to settle invoices within this timeframe may result in additional interest being charged @ 5%/week, although we would give our clients every opportunity to clarify the reasons why an invoice had not been paid.
All payments are to be made using bank transfer. If the conclusion of a job runs over schedule for reasons in the client’s control, the total outstanding balance must be paid within 42 days after filming.
We are always more than happy to provide a full no obligation estimate. By instructing us to carry out work on any of your premises, either by phone, fax or email, you are agreeing to the terms stated here.
EXPENSES AND ADDITIONAL COSTS
Mileage expenses within the UK, accommodation and other expenses will be included within our quotation but not itemised, unless specifically requested.
Exceptional expenses may be payable by agreement, in advance. These types of expenses are to be paid within 28 days of invoice.
All costs quoted are exclusive of VAT and so this will be added on at the point of invoice.
We (Scene3D Ltd) are extremely proud of the work we do and would love to show it off. Because of this we do reserve the right to use any of the content gathered for our own promotional activities. The timing of such promotional work will be agreed in advance with any client we work with, so as not to adversely affect the client’s own marketing schedule/programme.
Please be assured that all enquiries will be dealt with in complete confidence and if preferred, involved members of staff are more than happy to sign a non-disclosure agreement prior to details of the project being shared. Please let us know if this is something you would like to go ahead with.
POSTPONEMENTS AND CANCELLATIONS
Naturally our work is affected by the ever-changing weather. If external shoots/scans cannot be achieved because of the weather then we will try our best to reschedule the filming/scanning for another day.
If any shoot is cancelled by the customer up to 48hrs before the day of the planned shoot, Scene3D reserves the right to charge the customer for 35% of the contract value, payable within 30 days.
If however, you then no longer require our services, and we have incurred any other costs in relation to your shoot then these costs will be invoiced within our standard terms.
SCENE3D MONEY BACK GUARANTEE
Customers must notify Scene3D in writing within 7 days of receiving their final products, if they are unhappy with any aspects of our service.
A waiver of Scene3D’s fee will only apply in situations where Scene3D accepts failure for our part of the service after having been given a minimum of 14 days to resolve any issues. It is the Customer’s responsibility to ensure that all areas featured in the virtual tour are exactly as they would like them to be presented. It is the Customer’s responsibility to ensure all areas they would like featured in the Virtual Tour are accessible to the Scene3D team on the day of filming. Any areas the customer would like filming will be agreed in writing prior to Scene3D’s visit. Scene3D will advise on virtual tour best practices but It is the customers responsibility to deploy the virtual tour and accompanying content in an effective manner.
‘Effective manner’ is defined as having the virtual tour in a prominent position on any property listing / company website. Posting virtual tour teaser video on a minimum of x2 social media channels. Using virtual tour images in marketing. Using virtual tour images in any property listing / company website.
In the event that a customer notifies Scene3D that they are unhappy with any aspects of Scene3D’s service, no charges will be made for the cost of the 3D virtual tour. However, travel or accommodation costs will still be eligible for payment
In the event that a customer notifies Scene3D that they are unhappy with the performance of their virtual tour, the customer must prove that no other factors have changed that could impact the performance of the virtual tour. I.e. ad spend, website down time.
Any waiver of Scene3D’s fee will immediately result in the Customer’s 3D virtual tour being disabled and therefore will be inaccessible and unusable by the Customer.
Any waiver of Scene3D’s fee will immediately cease any agreement for additional products and services that were part of Scene3D’s service.
All products associated from the 3D tour such as photographs or videos will remain the property of Scene3D, who will continue to hold the copyright.
Customers will not be able to use any products, imagery or video created from the 3D tour once the waiver of Scene3D’s fee has been granted.
Scene3D reserves the right to terminate, amend or extend this offer at any time.
Scene3D’s decision is final, no subsequent correspondence will be entered into.
Scene3D is a trading name of Scene3D Ltd. Scene3D Ltd is a registered company in the United Kingdom with company number 11208462, VAT number 287 8838 25 with Registered Office Address at 22 Owlthorpe Drive, Mosborough, Sheffield, S20 5JU.
These terms are subject to change at any time without prior notification.